Authentic Outreach
Module 1, “The Authentic ‘Selling’ Mindset”, free to watch for 72 hours.
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About 43 minutes, in 10 short segments. You’ll have 72 hours from the moment you first open it. If you buy the course, this module comes with it, along with all the others, and you keep them for life.
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Inside this module
- ✓Why is Authentic Outreach needed?
- ✓Before we go further – what activities have already helped you get clients?
- ✓What has gotten you to become a client? Think about how your service providers marketed to you...
- ✓What kind of selling has turned you off, lost some trust in a service provider or mentor?
- ✓The basic catalog of inauthentic outreach methods.
- ✓The heart of authentic outreach 💛
- ✓Marketing as connecting & serving... and Selling as understanding & helping.
- ✓Who's in your head & heart when you're doing the outreach or selling? 🤔
- ✓What's already working? Make that more efficient and effective then carve out time for experiments...
- ✓Focusing on the process versus the results in your selling...
What people said
“This is such essential knowledge. I feel hopeful about being able to do this without selling my soul!”
“I kind of felt like I was doing it wrong because I wasn’t forcing them to sign up then and there. … This is very transformative and liberating.”
“I really appreciate your definitions … This approach to marketing feels so much more honest and respectful towards others.”
“What a beautiful perspective-shifting from an emphasis on domination to an emphasis on innocence and true connection.”
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Module 1’s Lessons:
- Why is Authentic Outreach needed?2 min
- Before we go further – what activities have already helped you get clients?3 min
- What has gotten you to become a client? Think about how your service providers marketed to you...2 min
- What kind of selling has turned you off, lost some trust in a service provider or mentor?2 min
- The basic catalog of inauthentic outreach methods5 min
- The heart of authentic outreach 💛6 min
- Marketing as connecting & serving... and Selling as understanding & helping9 min
- Who's in your head & heart when you're doing the outreach or selling? 🤔6 min
- What's already working? Make that more efficient and effective then carve out time for experiments...2 min
- Focusing on the process versus the results in your selling...6 min
Why is Authentic Outreach needed?
Video · 2 min
Key points from the video
- Names the common fantasy that being a good person and posting content consistently will bring clients, and cites his own visible consistency as an example people misread.
- Content nurtures the audience and makes them more open to offers, but on its own it usually does not create clients (occasionally someone inquires unprompted). Outreach is the missing step.
- Presents authentic outreach as the lifeblood of a thriving business: without consistent outreach, people may never realize they could sign up.
Before we go further – what activities have already helped you get clients?
Video · 3 min
Key points from the video
- Reflection prompt before teaching methods: look back at your last 3–10 clients — what actually got them to sign up?
- Explicitly preempts the too-easy answer "word-of-mouth" — pushes deeper: how did the referral actually happen, what made the referrer remember/mention you?
- Frames the course as also a peer-learning space, not solely his content.
George's answers to students' questions (click to show)
A student shared: "My clients have mostly come from: - referrals from past clients and colleagues - people I've met and stayed in touch with from hobby-related activities (e.g. public speaking group, meditation retreats) - audience members from in-person talks and online classes I've delivered"
George replied: thanks for sharing! Some further reflection questions (share in the Student Discussion doc if you'd like) --
- is there anything you did (or can do) to encourage a bit more consistent referrals from clients & colleagues?
- how did you stay in touch with these people from hobby-related activities / how might you be more consistent and/or efficient in staying in touch?
- how might you go about getting more in-person talks?
A student shared: "Keeping in touch with past clients, making sure they're okay, asking for updates and having empathy for their new problems in a way that help them see & understand themselves better than they were before. It's not even prescribing a solution but simply trying to understand what's really going on. And then proposing what might happening on a deeper level. And only then humbly proposing a solution …"
George replied: @[email removed] thank you for sharing this inspiring example 🙏🏼
A student shared: "I am just starting out in my new practice of life coaching. One client I had seen previously as a psychotherapy client, and she got in touch with me, and another was referred by a colleague who knew I was getting into coaching. I can see as a result of this question how I need to get over my shyness about reaching out to these two possible sources of referrals--especially psychotherapy colleagues."
George replied: ☒ welcome to the course, and thanks for engaging sincerely with it -- may the newfound clarity and inspiration energize your heartfelt outreach 💛
What has gotten you to become a client? Think about how your service providers marketed to you...
Video · 2 min
Key points from the video
- Mirror exercise: recall being on the buying side — what marketing/selling approach got you to say yes to a coach/healer/consultant/program?
- Even a "referral" answer gets pushed further: what beyond the referral (their marketing, their sales conversation) sealed it?
George's answers to students' questions (click to show)
A student shared: "With you, as I mentioned before, I watched your videos for your years, and honestly assumed it would be high-ticket (and I wouldn't be able to afford it) because everyone else seems to be, but then when I finally checked you out after several years, I discovered you were actually affordable. What I loved about your videos was that you seemed very kind and understanding, and you had …"
George replied: Similar to many others. Thank you for naming these various ways so clearly!🙏🏼
A student shared: "For me, it usually starts with an internet search, because I have a problem to solve. One big coaching program I bought was recommended to me by a colleague. I looked up the coach she recommended, I watched videos, listened to podcasts, followed her on insta. She had a mini series of 3 videos on a topic that I was interested in, that was very practical and helpful. Then I watched her free webinar …"
George replied: you can definitely learn from the mechanics: making videos and webinars, and how the topic was framed in those (the parts that are authentic and worth emulating). Sorry to hear that her program didn't end up being worth it. To learn from as well!
What kind of selling has turned you off, lost some trust in a service provider or mentor?
Video · 2 min
Key points from the video
- Reflection on distrust-inducing sales experiences, even from providers never actually hired.
- Reframes the person who sold badly: probably not a bad person, just someone who learned the tactics from another marketer, who learned them from another. A tactic that once worked for one audience gets passed along like a game of telephone and treated as the gold standard.
- Invites a self-check: ask whether you do any of these things yourself, even a little, and how you could do it differently.
George's answers to students' questions (click to show)
A student shared: "Great question. I started a conversation with a new contact on LinkedIn and was really enjoying the conversation as initially it felt like there was genuine interest and then I realised that they were manipulating me into a sale so I called them on it and said I did not like being played and the conversation came to a swift end."
George replied: Oh man... so many of these kinds of outreaches happen on LinkedIn, IG, email, and everywhere that they can reach us. There must be some (or many) marketing "experts" out there teaching this deceptive method...
A student shared: "I had some really bad experiences with "free coaching sessions" that turned out to be pushy sales pitches afterwards. One such call was offered by a coach through her email list. What started as a genuine coaching session suddenly pivoted towards a sales pitch and the question: Will you book now? When I was hesitant to commit to a 5000 Dollar coaching right away the atmosphere changed and I …"
George replied: Everyone seeing this -- be sure to read the thread above for some clear examples of what not to do -- so many of us have been turned off by these kinds of tactics. Thank you to those who described the examples as well as the alternatives -- 🙏🏼
The basic catalog of inauthentic outreach methods
Video · 5 min
- Cold calling / thoughtless emailing
- Promising results or using hype
- Free events that are supposed to deliver value but are really for selling
- Sales script that is “supposed” to get you clients but don’t feel genuine
- Influence and persuasion tactics that feel manipulative
- Using any tool or marketing method in any way that you don’t enjoy
What marketing methods have turned you off? (Don’t do that to others.)
Key points from the video
- Expands each item in the catalog with story/nuance beyond the text body:
- Promising results — George stopped promising results around 2012–2014, when he shifted his business toward what felt authentic to him. He now promises his care, his structure and an experience he does his best to deliver, because the results people hype are usually those of the 1–10% of clients who got extraordinary outcomes.
- Free webinars that are really for selling — George taught webinar selling for a living from 2009 to 2012, so he knows this bait-and-switch playbook from the inside.
- Sales scripts — George signed up for a sales expert's own sales call, curious whether they could become his coach, and felt manipulated: he sensed no genuine care and could see the script steering him through emotional ups and downs. He recognized exactly what was being done, though he did not say so.
- Influence/persuasion tactics — George says he now dislikes even the terms "influence" and "persuasion"; authentic outreach doesn't need them because the right people will buy without them.
- Encourages using this heightened sensitivity as an ongoing self-training tool, noticing what feels manipulative vs. genuine in others' marketing.
George's answers to students' questions (click to show)
A student shared: "About promising results, what's the best way to answer when someone asks about the client success rate. "Success" is very variabls. I don't want to promise nor sound like I'm avoiding the question, but I want to say something positive."
George replied: what I say is that I haven't been tracking them but recently began (both true) but I can give qualitative testimonials.
The heart of authentic outreach 💛
Video · 6 min
Trying to control others, versus an innocent yearning to connect and enjoy each other...
Key points from the video
- Names the paradigm split explicitly: most sales/marketing training is a domination paradigm — likened to a cult leader or puppeteer controlling an audience like Pinocchio; George's alternative is a partnership paradigm.
- Central metaphor: an innocent child inviting a friend to come play in the sandbox, with no scarcity tactic and no manipulation, just the joy of connecting. That innocent, uncorrupted invitation energy is what he wants outreach to carry.
- Innocent like a dove, cunning like a snake — the heart stays innocent and loving; the business structure (launch planning, timing strategy) can be shrewd behind the scenes, while the relationship, the presentation and even the launch strategy are kept as bland as possible so the innocence shows through.
- Says this innocent-love posture is what makes you stand out, because everyone else is trained to be cunning, with the heart of a shark.
- Maturity counterpart: after the childlike invitation, your response to rejection must come from an adult, detached place, not a tantrum. George admits he recently threw a tantrum in front of his affiliates, which was not wise, though everyone learned from it.
George's answers to students' questions (click to show)
A student shared: ", Do you see this really working for your long term students and allowing them to achieve significant results. i.e. a large student/client base? I'm clearly still new here and a bit concerned that with all the noise and skepticism in the world this approach isn't... powerful enough. In person I have no doubt this is the way, and anyone whos genuine about their work will naturally …"
George replied: thank you! Also several of my authentic colleagues too -- Mark Silver and Tad Hargrave are prime examples who have been doing outreach in gentle/authentic ways for years and their business is thriving, as is mine, even within an industry that is highly competitive, where others are getting a lot of people's attention using short-term tactics, which you've probably seen a lot of, .
Marketing as connecting & serving... and Selling as understanding & helping
Video · 9 min
Key points from the video
- Core reframe instruction: mentally replace "selling" with "understanding and helping", and "marketing" with "connecting and serving."
- Clarifies his marketing/sales distinction: marketing = branding, content, visibility (everything before a live conversation); selling = the discovery/exploratory call through actual sign-up.
- Marketing as connecting, filtering, serving: showing up authentically as you are naturally repels non-fits, like oil and water, and draws in fits who are magnetized by your energy signature. Consistent content does this filtering automatically, and gives the right people hope that a more uplifted way of living is possible.
- Selling as understanding + helping: the posture in a 1:1 conversation is to genuinely understand their pain or desired experience before helping. The felt experience of being understood is itself valuable regardless of whether they buy. George's own story: after sales calls with so-called sales experts he felt uncared for and liked humans less. The goal is the opposite: people should like humans more after talking with you, sale or no sale.
- Rejects the word "conversion" outright, since it comes from religious conversion and carries an adversarial stance of convincing others your way is best. Proposes a partnership model instead: sometimes understanding someone shows your service isn't right for them, and the authentic move is to introduce them to a friend who could help, or point them to another resource.
- Trusts that your innocent, heartfelt love is attractive enough to the right person, with no need for charm, persuasion or seduction.
- Notes this reframe applies even to teaching a course/webinar — George says he opened this very course by first trying to understand where students are at, modeling the technique live; reclaims his childhood nickname "Curious George" (once embarrassing) as a grown-up asset: bringing curiosity and care.
The full lesson text (click to show)
- Thanks to Tad Hargrave for this profound shift of perspective -- marketing is about gauging fit, rather than persuasion.
- It’s about educating the public and seeing who find you to be the right fit.
- If you have to persuade them to buy, you’ll have to keep persuading them to stay.
- If instead, there’s genuine resonance based on you being your authentic expression and caring self, then it's a great start to a relationship!
- In fact, it’s not even about charming or hypnotizing them… not about seduction. It’s about the practice of service-based, exploratory expression.
- Authentic marketing is to change mindset from “us versus them” – having to “convert” them – into a partnership mindset: we share the same vision and values, and we’ll enjoy working together.
- Then it’s a joyful invitation! Or, if not the right fit, to bless and let go :)
- The etymology of the word “sell” is interesting…
George's answers to students' questions (click to show)
A student shared: "One of my favorite things I do in my business is my”Dreams and Visions” call - my discovery call. I always start the same way - “so tell me where you’re at and what you’re looking for.” It just moves organically forward from there, and often by he end I feel like I’ve made a new friend. On the other hand, I kind of felt like I was doing it wrong because I wasn’t forcing them to sign up then and …"
George replied: that's a great and simple "agenda" for an authentic discovery call “so tell me where you’re at and what you’re looking for.” 👏🏽
Who's in your head & heart when you're doing the outreach or selling? 🤔
Video · 6 min
- When does selling feel scary? *When we don’t believe in the win-win.
*
- When does selling feel pushy? *When the other person isn’t ready.
*
- As you work with more clients, notice: *Who is most ready for you?
*
- In your copy: promise not results, but the experience you’ll provide. However, sometimes your testimonials will mention results, and that’s ok because it came from them, not from you. The more common the experience of the testimonial, the more authentic it is.
- “I choose only those clients who deeply support my work, and like what I do and who I am.”
Key points from the video
- Names the real driver of sales-fear: imagining a skeptical, arms-crossed person in your head who demands to be convinced while you reach out. He playfully gives that imagined person a stock nickname, then catches and softens it.
- Instructs replacing that imagined skeptic with the caring, open, eager potential client — argues this single mindset shift can reshape your entire outreach strategy.
- Notes the misery of models where you are supposed to be selling everywhere you go (e.g., multi-level marketing training) as a quality-of-life problem, since the way you spend your working hours shapes your quality of life.
- Story: in exploratory calls, George sometimes recognizes a person genuinely needs his help but tests receptiveness by suggesting several approaches. When they keep brushing each one off as something they aren't sure about, he doesn't push; instead he points them elsewhere (a few blog posts, another practitioner, even a competitor he doesn't like) rather than force an offer, saving both parties time and angst.
- Key distinction — eagerness, not just fit: if you must overcome objections to enroll someone, you'll likely be persuading them for the whole relationship (parallel drawn to friendships/romance — the effort needed to win someone tends to be the effort needed to keep them). So work only with the eager ones.
- Your life force is precious, so don't spend more breath and keystrokes on someone who isn't eager toward you; save them for the people who are keen to know you better and work with you.
George's answers to students' questions (click to show)
A student shared: "Such a good point you make thete, Save your breath for the eager ones. I see how nuch I subtly think that I HAVE just talk longer to the same people, and then - magically - they will suddenly want to work with me. I understand it might take time for people to be ready, but what I notice in me is also connected to the realizatio that I currently in fact market to the same pool of …"
George replied: it is true that over a looooong period of time, some of your existing contacts will warm up to your topic (and your credibility) enough to work with you. But it is indeed more likely to happen this way:
(1) your network has people in their network who will be much more quick to say Yes to your offers (which is why in our Authentic Outreach Message we typically ask for referrals rather than directly "will you buy from me")
and (2) as you do collabs and content distribution, some strangers will resonate with you right away and want to buy from you.
A student shared: "I can't love this enough. And the promise of the experience rather than results- I resonate so much with this. And the written recaps after the videos are so helpful to me. Thank you!"
George replied: I'm so glad it helps! Thanks for your kind comment.
What's already working? Make that more efficient and effective then carve out time for experiments...
Video · 2 min
- What has already worked to get you new clients? Do that consistently.
- Many ways to accomplish your goals… always be testing.
- If you don’t enjoy it, try something else first.
- Only practice that which you want to become great at.
Key points from the video
- Practice-order instruction: before chasing new "shiny object" methods (new funnels, new webinar formats), first identify what is already getting you clients and get more consistent/efficient at that.
- Names the common failure pattern from 13 years of coaching: people discover a new marketing method, get excited, and quietly abandon what was already working (e.g., a twice-yearly check-in with past clients) — then lose the results the old method was quietly producing.
- Once the working method is solid, then carve out separate time to experiment with something new — without dropping the proven method.
George's answers to students' questions (click to show)
A student shared: "After 4 free webinars (funnels) I have 700 subscribers (started around 850) from which 2 became a client (out of 20 discovery calls). I am nurturing my subscribers with monthly newsletters with content (inspiration and tools) and I am non-consistent in posting on Insta/FB... In a way it feels like an empty shell, I don't feel the connection with my audience, though the last opening rate was 40%, …"
George replied: sounds like we should discuss in a Q&A call! I look forward to it: www.georgekao.com/qa
A student shared: "I haven't had any paying coaching clients but I have sold books on Amazon and calendars. What worked for the calendars was just posting on my FB asking if anyone wanted them. But people seem a lot more interested in my photographs than anything related to coaching. And the books? I advertise them through Amazon ads, so I'm not sure how to apply that concept to the other stuff I'm doing. I guess I …"
George replied: indeed when your writing spreads you have a bigger pool of attentive readers more likely to consider coaching too. Also, if you keep tweaking your Amazon ads it may be possible to have it be profitable eg $100 ads getting you even $125 royalties means you can afford to spend money on this rather passive investment.
Focusing on the process versus the results in your selling...
Video · 6 min
“I gently and consistently talk about my offerings, knowing only those who need them will react, not being too concerned about bothering others.”
Key points from the video
- Core mindset: focus on the process (day-to-day, week-to-week actions) rather than attaching to a results goal (X clients by Y date). The more attached you are to a goal, the more nervous you get, and the more you consciously try to charm and persuade, which turns the outreach darker, less authentic and salesy.
- George credits his own 13-year track record to process-focus: whatever the outcome of a launch or call, he looks for what he can learn from it and moves on to the next one.
- For people who genuinely need fast results: the answer is to multiply the process, not the attachment to outcome — e.g. if a peer does one webinar a month, do one a week; if a peer reaches out to one person weekly, reach out to ten. Eagerness for results should intensify the practice, not the pressure.
- Recommends keeping a simple "hat manual" — one short doc per role/activity you wear in the business (an "outreach hat," a "webinar hat") that you update after every cycle with what worked and what you'll change. He says he'll give a template for it later in the course.
George's answers to students' questions (click to show)
A student shared: "If I’m eager for results, I need to focus even more on the process. I am gradually getting better at this. Letting go of the outcome is such an important practice, but not necessarily easy!"
George replied: what a good point - thank you!
We can let the imagined outcome energize us, give us hope and direction, then channel that energy towards our process :)
After you watch
If you’d like more after watching: The Authentic Outreach course. If you buy the course, this module comes with it, along with all the others, and you keep them for life.
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